Telehealth Community Care Navigator

Summary

Join Synapticure's GUIDE Program as a Care Navigator (CCN) and provide crucial support, education, and care coordination to patients and caregivers dealing with dementia and other cognitive diseases. This role involves patient outreach, care plan coordination with RNs, dementia education, and progress monitoring. You will utilize technology to track patient interactions and collaborate with various team members. The position requires experience in clinical care or working with dementia patients, strong communication skills, and proficiency in technology. Synapticure offers a remote-first work environment with competitive compensation, benefits, and opportunities for career growth.

Requirements

• High school diploma with sufficient experience to excel in the role
• Proficiency in technology for remote communication (telephone, text, and virtual platforms)
• Strong verbal and written communication, organizational, and interpersonal skills
• Experience using scheduling platforms and electronic health record systems for accurate appointment and data management
• Ability to collect and document member clinical and demographic data in a timely manner
• Exceptional problem-solving skills and ability to collaborate effectively with team members to overcome healthcare system challenges
• Adaptable, with a growth mindset and willingness to handle shifting priorities in a fast-paced environment
• Proven ability to establish cooperative relationships with patients, teammates, and healthcare providers
• Experience in clinical care, geriatrics, or working with patients with dementia
• Bilingual fluency in Spanish to support a diverse patient population

Responsibilities

• Engage eligible patients through telephonic, written, and digital outreach, explaining program expectations and goals
• Conduct patient intakes and coordinate connections to neurology experts, PCPs, and community resources, adhering to HIPAA standards
• Partner with RN Care Coordinators to create and implement care plans focused on patient goals, risk mitigation, and addressing social and care coordination needs
• Provide dementia education to patients and caregivers, equipping them with resources to navigate their care journey effectively
• Monitor care plan progress through regular check-ins, ensuring timely resolution of patient needs and appropriate delegation of tasks
• Utilize patient portals, electronic health records, and scheduling platforms to track and document member interactions and care progress
• Facilitate cross-functional collaboration with clinical and non-clinical team members to iterate on patient care plans
• Provide non-clinical education on preventative care topics and respond promptly to emerging patient needs

Preferred Qualifications

Bilingual fluency in Spanish

Benefits

• Remote-first design with work from home stipend
• Competitive compensation with an annual bonus opportunity
• 401(k) with matching contribution from day 1
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off
• Fast growth company with opportunities to progress in your career