Community Care Navigator

Summary

Join Synapticure as a Community Care Navigator and make a real difference in the lives of patients and caregivers affected by neurodegenerative diseases. You will conduct in-home visits to facilitate telehealth access, assess patient safety, and serve as a liaison between patients and the virtual care team. This role requires strong interpersonal skills, technological proficiency, and a commitment to patient-centered care. You will work collaboratively with a remote-first team, providing education and support to patients and their families. Synapticure offers competitive compensation and a comprehensive benefits package, including medical, dental, vision, life insurance, disability, 401k, and generous paid time off.

Requirements

• Maintain an adaptive and proactive attitude, tackling challenges with a “can-do” approach
• Establish quick rapport and build trust with patients and caregivers
• Demonstrate familiarity and comfort working with various technologies (e.g., cell phones, tablets, computers)
• Show commitment to supporting families living with dementia, including patient coaching for those with limited tech experience
• Maintain comfort working with patients from diverse socio-economic, ethnic, and geographic backgrounds
• Have access to a personal vehicle for work-related travel, as well as a valid driver’s license

Responsibilities

• Facilitate Telehealth Access: Conduct in-home visits to help patients and caregivers connect with Synapticure’s care team through telehealth, ensuring reliable, user-friendly access to virtual care
• Patient In-Home Safety Assessment: Following comprehensive training, assess the safety of patients' environments as needed to support optimal care delivery (e.g., preventing falls, wandering, and other potential hazards)
• Community Liaison: Serve as a daily Synapticure representative, liaising with clinic teams to problem-solve, answer questions, and ensure effective support for patients
• Patient and Caregiver Education: Address technological issues as they arise, empowering patients by providing guidance to enhance their tech familiarity and comfort
• Scheduling and Time Management: Assist with planning and adhering to visit schedules, ensuring timely appointments that meet patient and care team needs
• Collaborative Documentation: Communicate and document patient interactions post-visit, ensuring the virtual care team has a clear view of each patient's circumstances

Preferred Qualifications

Possess familiarity with patient care or home health

Benefits

• Competitive compensation ($28 - $35 an hour)
• 401(k) with matching contribution from day 1
• Medical, Dental, and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off
• Fast-growing company with career advancement opportunities