Community Care Navigator

Summary

Join Synapticure's team as a Community Care Navigator, serving patients and caregivers by facilitating virtual care visits, conducting in-home safety assessments, and providing education on technology use.

Requirements

• Adaptive and proactive attitude, tackling challenges with a “can-do” approach
• Ability to establish quick rapport and build trust with patients and caregivers
• Familiarity and comfort working with various technologies (e.g., cell phones, tablets, computers)
• Commitment to supporting families living with dementia, including patient coaching for those with limited tech experience
• Comfort working with patients from diverse socio-economic, ethnic, and geographic backgrounds
• Familiarity with patient care or home health is a plus
• Access to a personal vehicle for work-related travel, as well as a valid driver’s license

Responsibilities

• Facilitating Telehealth Access: Conduct in-home visits to help patients and caregivers connect with Synapticure’s care team through telehealth, ensuring reliable, user-friendly access to virtual care
• Patient In-Home Safety Assessment: Following comprehensive training, assess the safety of patients' environments as needed to support optimal care delivery (e.g., preventing falls, wandering, and other potential hazards)
• Community Liaison: Serve as a daily Synapticure representative, liaising with clinic teams to problem-solve, answer questions, and ensure effective support for patients
• Patient and Caregiver Education: Address technological issues as they arise, empowering patients by providing guidance to enhance their tech familiarity and comfort
• Scheduling and Time Management: Assist with planning and adhering to visit schedules, ensuring timely appointments that meet patient and care team needs
• Collaborative Documentation: Communicate and document patient interactions post-visit, ensuring the virtual care team has a clear view of each patient's circumstances

Benefits

• Competitive compensation
• 401(k) with matching contribution from day 1
• Medical, Dental, and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off