Henry Meds is hiring a
Telehealth RN

Summary

Join Henry Meds as a Telehealth Registered Nurse in a remote work-from-home opportunity. Provide exceptional care to patients through telehealth interactions while collaborating with healthcare providers and customer service representatives. Requires an active RN license in Florida, 4 years of clinical nursing experience, and 2 years of telehealth experience.

Requirements

• Active and unencumbered Registered Nurse (RN) license in Florida
• Minimum of 4 years of clinical nursing experience in diverse healthcare settings
• Minimum of 2 years of experience in a telehealth nurse setting is required
• Strong clinical assessment and critical thinking skills
• Excellent verbal and written communication skills
• Proficiency in using telehealth platforms and technology
• Demonstrated ability to work independently and as part of a team
• Empathetic and patient-centered approach to care
• Problem-solving skills and the ability to manage complex and sensitive situations
• Commitment to maintaining patient confidentiality and data security

Responsibilities

• Clinical Expertise: Utilize your clinical knowledge and expertise to assess and address the medical needs of patients through telehealth interactions
• Escalation Support: Serve as the go-to resource for customer service representatives when complex medical or clinical issues arise
• Patient Advocacy: Advocate for patients' needs and rights, ensuring that they receive appropriate and timely medical advice and care
• Problem Solving: Analyze and assess unique patient situations, considering medical history, symptoms, and available information to make informed decisions and recommendations
• Documentation: Maintain accurate and comprehensive documentation of all telehealth interactions, assessments, recommendations, and interventions in accordance with organizational guidelines and legal requirements
• Continuous Learning: Stay up-to-date with the latest advancements in telehealth practices, medical treatments, and relevant regulations. Participate in ongoing training and professional development to enhance your clinical and customer service skills
• Quality Improvement: Contribute to the enhancement of telehealth services by providing valuable feedback on processes, workflows, and customer interactions. Identify areas for improvement and collaborate with the management team to implement changes
• Customer Satisfaction: Collaborate with customer service representatives to ensure exceptional patient experiences. Address patient concerns and complaints in a professional and empathetic manner, striving to resolve issues to the satisfaction of all parties involved

Preferred Qualifications

• Experience in customer service or patient support roles
• Familiarity with medical contact center operations
• Licenses in CA - TX are strongly preferred

Benefits

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents)
• 401(k) with matching contributions beginning your first day
• Unlimited PTO
• Fully remote position with optional occasional travel
• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day