20four7VA is hiring a
Telehealth Virtual Assistant

Summary

The job is for a Telehealth Virtual Assistant who will provide administrative support for a multispecialty medical practice. The assistant will manage patient appointments, answer inquiries, and handle various administrative tasks. The ideal candidate should have strong organizational skills, excellent customer service skills, proficiency in using medical practice management software (Athena), and experience with insurance verification and prior authorization processes.

Requirements

• Strong organizational and time management skills
• Strong and excellent customer service skills
• Excellent verbal and written communication skills

Responsibilities

• Manage patient appointments across multiple specialties
• Answer incoming calls, emails, and texts from patients
• Collect patient information and prepare for telemedicine appointments
• Utilize Navinet and Availity to verify patient insurance eligibility and benefits
• Assist in prior authorizations for medical procedures and treatments through CoverMyMeds
• Lead patients to process copays and insurance payments
• Maintain accurate and up-to-date patient records in the Athena electronic health record system

Preferred Qualifications

• Proficiency in using medical practice management software (Athena)
• Experience with insurance verification and prior authorization processes

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays