Remote Telehealth Virtual Assistant

Summary

Join the remote world, today. We are seeking a highly organized and detail-oriented Virtual Assistant to provide administrative support for our multispecialty medical practice.

Requirements

• Strong organizational and time management skills
• Strong and excellent customer service skills
• Excellent verbal and written communication skills
• Proficiency in using medical practice management software (Athena) - nice to have
• Experience with insurance verification and prior authorization processes. - nice to have
• Ability to multitask and prioritize tasks
• Proficiency in Spanish and/or English

Responsibilities

• Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics)
• Answer incoming calls, emails, and texts from patients
• Collect patient information and prepare for telemedicine appointments
• Utilize Navinet and Availity to verify patient insurance eligibility and benefits
• Assist in prior authorizations for medical procedures and treatments through CoverMyMeds
• Lead patients to process copays and insurance payments
• Maintain accurate and up-to-date patient records in the Athena electronic health record system

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays