Telehealth Virtual Assistant

Summary

Join 20four7VA as a Telehealth Virtual Assistant, providing administrative support to a multispecialty medical practice. You will manage patient appointments, handle inquiries, and perform various administrative tasks. This role requires strong organizational and communication skills, proficiency in English and/or Spanish, and experience with medical practice management software is a plus. The position offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive work environment. The ideal candidate will be highly organized, detail-oriented, and possess excellent customer service skills. This is a remote position with flexible hours.

Requirements

• Strong organizational and time management skills
• Strong and excellent customer service skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks
• Proficiency in Spanish and/or English

Responsibilities

• Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics)
• Answer incoming calls, emails, and texts from patients
• Collect patient information and prepare for telemedicine appointments
• Utilize Navinet and Availity to verify patient insurance eligibility and benefits
• Assist in prior authorizations for medical procedures and treatments through CoverMyMeds
• Lead patients to process copays and insurance payments
• Maintain accurate and up-to-date patient records in the Athena electronic health record system

Preferred Qualifications

• Proficiency in using medical practice management software (Athena)
• Experience with insurance verification and prior authorization processes

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you