Virtual Medical Assistant

Summary

Join MedCore Solutions as a Virtual Medical Assistant and contribute to high-quality patient care in endocrinology, specializing in thyroid cancer cases. This remote position, based in Metro Manila, offers flexibility to work from home. You will manage medical documents, coordinate referrals, communicate with patients, and support healthcare providers. Responsibilities include chart review, referral coordination, patient communication, telehealth scheduling, patient education, medical record management, administrative support, project coordination, and appointment preparation. The ideal candidate possesses at least 3 years of virtual medical assistant experience, strong endocrinology knowledge, proficiency in EMRs, and excellent communication skills. Benefits include permanent work-from-home, permanent weekends off, weekly pay, and bonuses.

Requirements

• Minimum 3 years of experience as a Medical Assistant in a virtual healthcare format
• Strong understanding of endocrinology procedures and terminology
• Proficient in managing electronic medical records and patient databases
• Excellent communication and interpersonal skills
• Detail-oriented with exceptional organizational habits
• Ability to work well in a team environment and independently
• Experience with appointment scheduling and patient management software
• Well-versed in Endocrinology practice is a MUST
• Must have experience in NEXTGEN EHR
• Amenable to work in a graveyard shift
• Strong communication and interpersonal skills for effective patient interaction and collaboration with healthcare teams
• Organizational skills to manage multiple administrative tasks while maintaining accuracy and efficiency
• Attention to detail to ensure all documentation, referrals, and communication are precise and error-free
• Proficiency with document management systems, EMRs, and telehealth platforms to streamline workflows in a virtual environment
• Windows Devices : Intel Core i5 (or higher) or AMD Ryzen 5 (or higher)
• Mac Devices : Apple M1 chip or newer
• Minimum of 8GB or higher for optimal performance
• Windows : Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). The operating system must have a legitimate license
• Mac : macOS compatible with M1 or newer chips
• At least an SSD for faster processing and performance
• Minimum speed of 50 Mbps via a wired connection for stability and reliability
• A backup internet connection is highly recommended
• A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages (optional but encouraged)
• Minimum of 2 years of experience as a Medical Assistant or similar role in a remote healthcare environment
• Strong organizational skills for appointment scheduling
• Proficient in maintaining and organizing medical records and insurance documentation
• Familiarity with electronic medical record systems
• Working knowledge of medical terminology and standard procedures
• Excellent verbal and written communication skills
• High attention to detail and adept organizational capabilities
• Personal Desktop or Laptop
• Computer Processor: Minimum Intel I3/AMD Ryzen 3/MAC Intel I5
• RAM: 4GB minimum (8GB recommended) with adequate hard disk space
• Internet Connection: Wired with a minimum speed of 20-25 Mbps
• Backup Options: USB sticks, hotspots, and signal-based wireless connections are acceptable for backup
• Audio Equipment: Noise-canceling headset required

Responsibilities

• Review and interpret medical charts to provide support for patient care documentation and referral coordination in thyroid cancer and other endocrine conditions
• Upload and manage referrals in the system, ensuring completeness and accuracy using document management tools, while collaborating with the referral coordinator to track and optimize the workflow
• Reach out to patients via phone, email, or virtual platforms to provide updates, clarify information, and address concerns in a compassionate and professional manner
• Handle telehealth appointments, ensuring patients are prepared for virtual consultations
• Educate patients on referral processes, follow-up care, and general healthcare information related to their conditions
• Maintain and update electronic medical records (EMRs) with accurate patient information, ensuring data is organized and secure
• Organize and manage digital records, schedules, and communication flows, providing virtual administrative support for document preparation, filing, and task tracking
• Assist with tracking referral outcomes, compiling reports, and managing data for operational efficiency in the endocrinology practice
• Ensure healthcare providers have the necessary virtual documentation for appointments

Preferred Qualifications

• Immediate availability or availability within 2 weeks is preferred
• Prior experience with scheduling software preferred
• Ability to start immediately or within 2 weeks
• Experience in Personal Injury and Radiology is a plus

Benefits

• Permanent Work From home
• Permanent Weekends Off
• Weekly pay
• Bonus*
• Great Company Culture and No Micromanagement