Virtual Medical Assistant

Summary

Join Heartbeat Health, a health tech startup revolutionizing cardiovascular care, as a Medical Assistant. You will work in our virtual clinic, providing patient care, performing clinical duties, and handling administrative tasks. Responsibilities include preparing patients for physician visits, obtaining necessary information, documenting medical history, scheduling appointments, and ensuring excellent patient communication. The ideal candidate is a certified Medical Assistant with 1-3 years of experience, exceptional communication skills, and a passion for patient care. You will be detail-oriented, adaptable, and comfortable using technology. Heartbeat Health offers a mission-driven environment, a chance to make a significant impact, and the opportunity to work with a talented team.

Requirements

• High school diploma or equivalent
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required
• 1-3 Years of experience as a Medical Assistant
• Exceptional people skills and a GREAT communicator
• Passion for delivering an outstanding patient experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology

Responsibilities

• Prepare patients for physician visit
• Connect with patients, ensure video and audio work, add interpreters as needed
• Obtain signed telehealth consent
• Obtain photos of insurance cards
• Prepare patients for physicians
• Document up to date med list with dosing
• Document Medical History
• Document Primary Complaint
• Schedule follow up appointments
• Appointment confirmation calls for next day
• Chart checks
• Chart Prep for visits for the next day
• Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience

Preferred Qualifications

Experience with providing virtual care to patients is a plus