Telesales Officer

Summary

Join Reliance Health, a company revolutionizing healthcare in emerging markets, as a Telesales Officer. You will be responsible for promoting our innovative health insurance product through outbound calls, lead qualification, and closing deals. This role requires strong communication and sales skills, along with experience exceeding sales targets. Reliance Health offers a remote-first environment, competitive salary and benefits, premium health insurance, and unlimited leave. You will have the opportunity to make a meaningful impact and grow your career within a collaborative and supportive team. This is a chance to contribute to healthcare innovation and enjoy a rewarding work experience.

Requirements

• Minimum of 2 years of experience in telesales or a similar sales role
• Proven track record of exceeding sales targets
• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone
• Strong presentation and negotiation skills

Responsibilities

• Conduct outbound calls daily to assigned leads, qualify prospects using predefined criteria, and schedule follow-ups to maintain consistent engagement
• Clearly communicate the value of our health insurance plans, explaining benefits such as hospital coverage, wellness packages, and affordability in simple, relatable terms
• Understand each prospect’s health coverage needs and pain points, and recommend the most suitable plan that addresses their specific situation
• Guide leads through the entire enrollment process, from first call to account activation, ensuring a seamless customer journey
• Document every customer interaction and update CRM systems in real time to ensure accurate tracking of pipeline progress
• Re-activate leads who previously showed interest but didn’t convert, using personalized messages based on past conversations
• Work with marketing to provide feedback on lead quality, campaign effectiveness, and customer objections to help refine messaging
• Stay updated on HMO plan changes, competitor offerings, and regulatory guidelines in order to address customer objections with confidence

Preferred Qualifications

• In-depth understanding of the challenges faced by small businesses
• Proficiency in CRM software and sales tools
• A passion for technology and a strong desire to learn about new solutions
• Self-motivated, results-oriented, and able to work independently
• Excellent time management and organizational skills

Benefits

• Remote-First Environment
• Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance
• Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave
• Take the time you need when you need it—no limits, no questions
• Meaningful Impact
• Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture
• Join a supportive, inclusive, and team-focused environment that celebrates diversity
• Growth Opportunities
• Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance
• We provide an allowance to support your ongoing professional growth and skill enhancement