Test Coordinator

Summary

Join Natera, a global leader in cell-free DNA testing, as a Phlebotomist in Tacoma, WA. This on-site position combines clinical and administrative duties, requiring patient communication, EMR navigation, scheduling, and data entry. You will verify test requisitions, track specimens, maintain quality control, and ensure a safe work environment. The role involves interacting with patients, physicians, and other healthcare professionals to resolve test order discrepancies. Successful candidates will have at least two years of medical assisting experience and a high school diploma or equivalent. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their families.

Requirements

• Minimum of 2 years of medical assisting experience
• High School Diploma (or equivalent) required
• Ability to serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
• EMR systems proficiency
• Knowledge of basic medical terminology
• Work in an office setting while wearing scrubs, following safe clinical practices for every blood draw
• Support dedicated “work from home” time for patient scheduling and communications
• Clinic on-site work schedule to be defined per clinic requirements

Responsibilities

• Split clinical and administrative duties
• Patient communications, including draw and timing requirements
• Administrative duties, such as accessing patient information and reports in Electronic Medical Record (EMR), scheduling patients, aligning available blood draw times to clinic requirements, etc
• Work from home time to be noted on timecard, submitted weekly
• Requires tracking and data entry for each draw completed, including billing information when applicable
• Verifies test requisitions by comparing information with EMR information, bringing discrepancies to the attention of unit personnel and/or resolving missing information fields
• Verifies patient by reading and securing patient identification
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed
• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log, identifies and reports needed changes to process
• Maintains safe, secure, and healthy work environment by following CAP CLIA standards and procedures, following with compliance and/or legal regulations
• Work with assigned field team and internal channels to maintain & support existing customers
• Successfully drive completion and efficiency rates set by the business unit
• Articulate product and program specifics to the Natera patient community and interested parties
• Identifies, nurtures and grows patient relationships to influence, schedule, and renew ongoing Natera testing
• Makes required outbound calls as set by the business needs
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; refers unresolved orders back to the originator for further clarification; notifies clinic contact/supervisor of unresolved orders
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations
• Enhances phlebotomy department reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to patient experience
• Position works with PHI on a regular basis in paper and/or electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements
• Manages logistical requirements/printing of patient reports for associated clinic
• Manages general billing questions/triaging for resolution with patients
• Scheduling pick-ups from courier services - FedEx or Medspeed

Preferred Qualifications

BS/BA degree (preferred)

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!