Syndigo is hiring a
Tier 1 Support Analyst

Summary

Join us at Syndigo and be part of a team that enables clients to deliver better eCommerce experiences. As a Tier 1 support analyst, you will provide exceptional customer service and support to our clients, collaborating with a team environment.

Requirements

• 1-2 years of experience in customer service or a related field (preferred)
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Excellent problem-solving and critical-thinking skills
• Ability to empathize with customers and convey confidence
• Works with a sense of urgency with the ability to prioritize individual tasks
• Proficient in Microsoft Office and other basic computer skills
• Knowledge of basic technical terminology preferred

Responsibilities

• Answering inbound calls and emails from customers as well as responding in a timely and professional manner
• Managing your day-to-day work
• Maintaining knowledge of our products and services to provide accurate information to customers
• Fully addressing client’s questions/issues to make sure they have what they need
• Use opportunities to not only assist customers, but also educate them on important features and processes when necessary
• Escalating issues to our Tier 2 support teams when necessary
• Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings
• Troubleshooting technical issues and providing solutions to customers
• Maintaining a positive and professional attitude with all clients and teammates