Track And Trace Representative

Summary

Join Zelh, a rapidly growing outsourcing company, as a Track & Trace Representative! We offer reliable domestic and international shipping services and are seeking a dedicated individual to manage daily communication with drivers and customers, address any arising issues, and input updates into our system. This remote position requires excellent communication and organizational skills, proficiency in English (B2 level), and the ability to thrive in a fast-paced environment. We provide a competitive salary in USD, paid time off, team-building events, and necessary equipment. If you possess strong problem-solving abilities and customer support experience, we encourage you to apply!

Requirements

• English level Upper-Intermediate (B2) is A MUST
• Ability to work in a high-stress/paced environment
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• PC proficient (Microsoft Office preferred)
• Excellent problem-solving abilities

Responsibilities

• Daily communication with drivers and customers
• Notifying appropriate parties of any issues
• Inputting updates into the system
• Answering incoming calls from clients
• Scheduling appointments
• Maintaining current knowledge of market trends in the transportation marketplace
• Other duties as required by business needs or as assigned

Preferred Qualifications

Experience in Customer Support will be appreciated

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team