Training and Support Specialist

Summary

Join our team as a Lead Generation Support Specialist, collaborating closely with Team Leaders to support assigned teams by overseeing essential tasks, engaging with potential customers, and scheduling appointments for the sales team.

Requirements

• At least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience
• Experience working w/ any CRM Tools (Salesforce is a plus but not required)
• Experience with MS Office Tools
• Prior experience with training, onboarding, and recruiting
• Strong people skills
• Excellent listening and verbal communication skills
• Has a strong broadband internet connection
• Has a designated professional and quiet workspace
• Amenable to working on a graveyard shift

Responsibilities

• Participate in recruiting activities to find strong performers based on culture, skills, experience, and other qualification requirements
• Conduct onboarding activities to ensure smooth transition for new hires
• Provide guidance and support to new team members, helping them acclimate to their roles and the company’s processes
• Serve as a resource person for answering questions and addressing concerns during the onboarding period
• Conduct training activities as needed
• Qualify leads and opportunities based on predefined criteria and ensure they meet established qualification standards prior to assigning them to appropriate Sales Team members
• Assist in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
• Make outbound calls to potential customers with the goal of consistently delivering agreed targets
• Schedule consultations between contacts/prospective customers and members of our Sales Team
• Input information accurately into our system
• Represent the company in the best way possible when conversing with contacts
• Ensure all calls are done based on standards and requirements of the company
• Deliver reports accurately and on a timely basis
• Participate and document processes and improvement initiatives