Training And Support Specialist

Summary

Join LegalMatch Philippines and become a Training and Support Specialist! You will collaborate with team leaders to support recruitment, onboarding, quality assurance, and other essential tasks. A key role involves engaging potential customers, nurturing their interest, and scheduling appointments for the sales team. Responsibilities include recruitment, onboarding, training, quality assurance, lead qualification, and outbound calls. The ideal candidate possesses at least two years of experience in a similar role, CRM experience, and proficiency in MS Office tools. LegalMatch offers a dynamic and innovative environment for career growth.

Requirements

• Have at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or in a similar role
• Have experience working w/ any CRM Tools (Salesforce is a plus but not required)
• Have experience with MS Office Tools
• Have prior experience with training, onboarding, and recruiting
• Have a strong and stable internet connection
• Have a designated professional and quiet workspace
• Be amenable to working on a graveyard shift

Responsibilities

• Engage in recruitment efforts to identify top talent based on culture fit, skills, experience, and qualifications
• Conduct onboarding activities to ensure smooth transition for new hires
• Provide guidance and support to new team members, helping them acclimate to their roles and the company’s processes
• Serve as a resource person for answering questions and addressing concerns during the onboarding period
• Participate and document processes and improvement initiatives; conduct training activities as needed
• Qualify leads and opportunities based on set criteria before assigning them to the Sales Team
• Assist in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
• Make outbound calls to potential customers with the goal of consistently delivering agreed targets
• Schedule consultations between contacts/prospective customers and members of our Sales Team
• Input information into our system accurately, representing the company professionally in conversations, and ensuring all calls meet company standards and requirements

Preferred Qualifications

• Be proactive, adaptable and flexible
• Be highly professional
• Be willing to go the extra mile to achieve desired outcomes
• Be highly collaborative
• Be committed to continuous improvements and willing to experiment with new approaches and techniques to work processes