Junior Client Support Specialist

Summary

Join NFQ Technologies' Email Marketing team as a Junior Customer Support Specialist! Help Omnisend.lt clients resolve issues, analyze email marketing data, and consult on best practices. You'll gain experience in email marketing and marketing automation with an omnichannel approach. This role requires at least one year of client support experience, excellent communication skills, and the ability to learn technical information quickly. NFQ offers a collaborative work culture, health insurance, a training budget, flexible hours, unlimited WFH, and bonus opportunities.

Requirements

• At least 1 year of experience in client support, customer success, or account management roles
• Excellent communication skills – both written and verbal
• Ability to quickly learn new technical information
• Ability to use data and analytics to find implications
• Understanding of or interest in marketing, email marketing and e-commerce
• Attention to details
• Curiosity, adaptability, and a proactive attitude
• Fluency in both Lithuanian and English (spoken and written)

Responsibilities

• Communicate with B2B clients to resolve their issues and answer queries about the Email marketing platform
• Analyse Email marketing and sales data
• Consult clients on email marketing best practices and strategy
• Identify technical issues and properly report them to the responsible teams
• Support daily email marketing tasks, as well as business expansion or marketing projects
• Contribute to unit tasks related to educational and industry development goals

Benefits

• A working culture that is high performing, ambitious, collaborative and fun
• Health insurance and a yearly training budget (local and international conferences, language courses), employee-led workshops
• Flexible working hours
• Unlimited WFH (work from home) policy
• For those who dream of traveling: WFA (work from anywhere) possibilities in NFQ - approved countries
• Bonus for referrals
• Extra vacation days: 2 after working at NFQ for two years and 4 after four years on our team
• Office perks, team activities and company-wide entertainment — we have excellent knowledge about how to have fun