Customer Sales and Support Specialist

Summary

Join Quanata, a company on a mission to improve the world through context-based insurance solutions, as a Customer Sales and Support Specialist. You will be part of the HiRoad Customer Care team, converting inbound calls into new policies and building relationships with customers. The role involves providing exceptional customer service, offering expert insurance advice, and utilizing a policy management system. You will work remotely, with flexible hours, and receive a competitive salary and benefits package. Quanata offers a supportive and collaborative work environment with opportunities for professional development. The position requires 1-2 years of call center experience and an insurance producer license (or the ability to obtain one within 8 weeks).

Requirements

• 1 - 2 years call center experience, interacting with prospects/customers
• Licensed Insurance Producer or must obtain license within 8 weeks of employment (training provided)
• People-focused orientation, and a passion for continuous learning
• Excellent verbal and written skills

Responsibilities

• Handle inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders
• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat)
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance
• Utilize our policy management system to perform transactions, such as policy changes and corrections
• Own your efforts to deliver customer happiness

Preferred Qualifications

Bilingual English and Spanish

Benefits

• Medical, dental, vision, life insurance and supplemental income plans for you and your dependents
• A Headspace app subscription
• Monthly wellness allowance
• A 401(k) Plan with a company match
• A one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion
• Our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day
• All employees accrue four weeks of PTO in their first year of employment
• New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child
• The twelve weeks is applicable to both birthing and non-birthing parent
• All employees receive up to $5000 each year for professional learning, continuing education and career development
• All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp