Training & Development Specialist, Performance Excellence

Summary

Join TailorCare's Training & Development team as a Training & Development Specialist to design, develop, and implement engaging training programs for clinical and operational teams. Collaborate with subject matter experts and stakeholders to create high-quality learning experiences, supporting onboarding, continuous education, and new initiatives. Maintain and update training materials, manage the training website and SOP repository, and evaluate training effectiveness. Contribute to special projects and stay informed on industry best practices. Use data to drive continuous improvement and communicate program effectiveness to leadership. TailorCare offers a remote-first work environment, generous PTO, paid parental leave, comprehensive benefits (medical, dental, vision, life, disability insurance, wellness resources, HSA contribution), equitable pay, a 401k plan with employer matching, and a supportive, inclusive community.

Requirements

• Bachelor’s degree in Education, Healthcare Administration, Organizational Development, or related field
• 3+ years of experience in instructional design or training development, preferably in a healthcare or clinical setting
• Experience with adult learning principles and instructional design
• Proficiency in learning management systems and educational technology platforms
• Strong written, verbal, and visual communication skills
• Ability to manage multiple priorities and adapt to a fast-paced environment
• Strong understanding of healthcare systems, care coordination, and population health management
• Excellent presentation and communication skills, with ability to effectively train diverse audiences

Responsibilities

• Design and develop engaging instructional materials (e.g., presentations, e-learning modules, facilitator guides, job aids) aligned with adult learning principles
• Collaborate with clinical and operational leaders to identify training needs and translate those needs into structured learning programs
• Support onboarding and training initiatives for Care Coordinators, Care Advocates, Clinical Navigators, Health Coaches, and Member Support teams
• Maintain and update training materials in alignment with evolving SOPs, policies, and workflows
• Assist in the management and administration of the TailorCare training website and SOP repository to ensure accessibility and relevance of content
• Evaluate training effectiveness through surveys, assessments, and feedback loops
• Support special projects related to new market launches, systems rollouts, and compliance-based training
• Stay informed on industry best practices and trends in learning and development to innovate and enhance learning experience
• Track and analyze the impact of learning programs through feedback, assessments, and key performance indicators (KPIs)
• Use data to drive continuous improvement in learning strategies, ensuring alignment with business outcomes
• Drives Effective Communication by providing timely, clear reports and updates on program effectiveness. Actively shares insights with leadership to improve program results
• Other projects or duties as assigned

Benefits

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day