Learning & Training Specialist

Summary

Join Whizz, a rapidly growing e-bike/e-moped subscription service, as our new Learning & Training Specialist! Based remotely, you will enhance the performance and knowledge of our customer service team. This role demands a detail-oriented individual with expertise in training, process optimization, and knowledge management. You will develop and deliver training programs, refine support resources, and drive continuous improvement. We offer a competitive salary with performance bonuses, a supportive team environment, and opportunities for professional growth. Apply today and help us pedal towards success!

Requirements

• Proven experience in developing and delivering training programs within a customer service environment
• Excellent written and verbal communication skills, with the ability to create clear and engaging support content and scripts
• Strong organizational and presentation skills, with experience in leading group and one-on-one training or coaching sessions
• Ability to maintain and manage knowledge bases or internal documentation tools
• Experience in analyzing recurring issues, customer feedback, and team needs to design targeted training materials
• Proficiency in English and Russian

Responsibilities

• Maintain and update the Customer Service Knowledge Base, including the creation of new instructions and communicating updates to the team
• Develop new scripts and training materials based on recurring issues, customer feedback, and team needs
• Review and improve existing communication scripts (chat, phone, in-person) to ensure consistency, clarity, and alignment with customer experience standards
• Organize and lead regular training and refresher sessions for both remote and on-site teams
• Conduct one-on-one coaching sessions to identify areas for improvement and support individual development plans
• Audit existing internal processes and suggest improvements to enhance efficiency and reduce manual workload
• Work closely with stakeholders to identify opportunities for automation in support and training workflows
• Participate in initiatives aimed at enhancing and automating the customer service environment and internal processes

Benefits

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level