Training & Knowledge Programs Associate
Blink Health
πUnited States
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Job highlights
Summary
Join a highly collaborative team at Blink Health to deliver comprehensive instructor-led training programs and ensure Pharmacy Operations teams are trained and resourced to excel. As a Training & Knowledge Programs Manager, you will maintain training records, prepare reports, and partner with associates across Patient Services.
Requirements
- Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
- Minimum 3 years of experience in a contact center environment as a service agent is a plus
- Proactive work ethic, constantly pushing themselves to learn
- Strong delivery skills
- Comfortable multitasking
- Comfortable working in ambiguous, fast paced environments
- Ability to build low complexity training activities, develop protocols, and edit content
- Interest in Learning & Development
- Technical aptitude and ability to learn complex new tools
- Strong feedback and coaching skills, strongly preferred
- Knowledge of the healthcare or pharmaceutical industry is a plus
Responsibilities
- Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
- Ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients
- Maintain training records and prepare reports on training activities and outcomes
- Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content
- Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
- Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
- Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration
- Remain knowledgeable about our product offerings to ensure you are a constant resource
- Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery
Benefits
Located in Pittsburgh or willing to relocate as this is a fully Onsite role in Robinson Township (Pittsburgh)
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