Patient Access Manager

Summary

Join Acadia Pharmaceuticals as a Patient Access Manager (PAM) and provide vital field-based support to healthcare providers, ensuring patients have timely access to Nuplazid. As the dedicated point of contact, you will navigate patient access complexities, building relationships between healthcare professionals, pharmacies, payers, and patients. This non-promotional role focuses on education and problem-solving to address access and reimbursement issues. You will educate providers and patients on the access process, collaborate with internal and external teams, and escalate payer issues. The PAM will also condense complex issues into simple solutions, improving the customer experience and providing in-service training to healthcare providers. This role requires strong communication, organizational, and problem-solving skills, along with a patient-centric approach.

Requirements

• Bachelor’s degree required; concentration in life sciences preferred
• Minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy
• Deep expertise in access and reimbursement strategies
• Minimum of 7+ years of relevant experience, including at least 2 years in neurology access or leadership roles (e.g., market access, patient access, national accounts, sales management, or access leadership)
• An equivalent combination of education and directly related job experience may be considered
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Patient-centric and service-oriented mindset
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner, flexible, adjust quickly, and able to work independently
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 60%

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers and patients on navigating the patient access process
• Proactively work with assigned HCP accounts to build and maintain Nuplazid access-related knowledge with office support staff
• Work seamlessly and in coordination with Acadia customer support services, specialty pharmacies, and other field teams while supporting patient access
• Escalate local payer issues to national account managers
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• In-service to HCPs offices on all aspects of the prescription process including but not limited to; prior authorization requirements, specialty pharmacies and patient resources
• Provide partnership with cross functional colleagues to address individual HCP needs
• Communicate directly with patients and caregivers, when appropriate, to navigate and clarify access process

Preferred Qualifications

• Advanced degrees (RN, MSN, MBA) are a plus
• Strong knowledge of Medicare and field-based healthcare environments is highly preferred
• Product Launch experience preferred
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred

Benefits

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance