Virta Health is hiring a
Training Program Manager

Summary

Join Virta Health as a Training Program Manager, Health Coaching to help scale the company's onboarding and operations. As a problem solver with experience in training large teams, you will work with the Health Coach team to drive and scale key systems, processes, and tools needed to serve hundreds of Coaches and thousands of patients.

Requirements

• 5-10 years of experience managing moderate to large sized projects/programs in Learning or Operations
• Compelling storyteller, with crisp written, verbal, and visual communication skills. Ability to take complex and ambiguous concepts and distill them into an understandable narrative
• Interpersonal skills; experience leading both by authority and by influence with ability to comfortably interact with any level of internal/external stakeholder or partner
• Strong project management skills with a focus on prioritization and impact
• Experience supporting and scaling front-line teams ideally with a distributed/remote component
• Experience with learning management systems, knowledge management systems, and other related technologies. Bonus: Experience with Notion and/or Docebo

Responsibilities

• Scale new hire onboarding to onboard 3x the number of coaches while ensuring efficient ramp and quality outcomes
• Determine the right modalities (e.g. self-led vs. live) to enable flexibility in the frequency and size of cohorts
• Improve training curriculum in a way that balances core subjects (e.g. Motivational Interviewing) with evolving priorities (e.g. Ozempic)
• Broaden learning methodologies to support efficient and effective skills development and application
• Leverage and promote the latest technologies to help automate and enhance quality and training. Work collaboratively with our technical teams to broadly apply these improvements
• Leverage monitoring and evaluation tools to inform Coach performance management and ongoing curriculum development
• Create differentiated training pathways based on varying skills and specialized role requirements
• Contribute to the knowledge management system to facilitate “on-the-job” learning and job aids
• Contribute. to the Quality Assurance process (i.e. chart audits) for new Coaches to ensure consistent and impactful feedback
• Coordinate with the hiring team and provide data to drive improvements in the hiring process based on learnings in the onboarding experience
• Contribute to the overall quality improvement process in collaboration with our coaching leaders, identifying training and workflow opportunities to uplevel our teams

Benefits

Location based compensation structure