Lucid Motors is hiring a
Transaction Operations Associate, United States

Summary

The job description is for a Transaction Operations Associate at Lucid Motors, responsible for handling vehicle registrations and titles, increasing efficiency, and supporting customer-facing employees. The candidate should have relevant experience and strong organizational and communication skills.

Requirements

• Preferably 2 years of experience with In-State Dealership Title and Registration
• Dealership Business Office administration or Dealership Finance Assistant preferred
• Demonstrated experience in processing Title and Registration, Sales Contract Processing and other Sales and DMV documents
• Passion for the customer experience and an understanding of how operational efficiencies impact said experience
• Must be able to multi-task, be flexible, and perform in a fast-paced environment
• Comfort navigating ambiguity with an ability to create in an undefined, unestablished environment
• Ability to work independently and think creatively with a proven track record of execution
• Exceptional organizational skills and attention to detail
• Strong communication skills, both written and verbal
• Ability to work a flexible schedule that includes occasional weekends

Responsibilities

• Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents pertaining to the vehicle purchase are complete and accurate
• Prepare and review customer Purchase Agreements, disclosures, and vehicle DMV documents for customer deliveries
• Process DMV paperwork in all states as well as collaborate with business partners to handle the internal Lucid fleet registrations and titles
• Record information and ensure data quality in multiple systems
• Serve as authority on vehicle taxes and fees, keeping abreast of state changes
• Provide operational support to business partners for ad-hoc initiatives
• Work with supervisor to develop and maintain training materials on evolving state processes pertaining to titles, contracts, registration, and field sales training
• Be responsible of the operational side of each sales transaction and understand the intricacies involved in the process-flow
• Help assist with the operational buyback process and provide essential guidance and support to various stakeholders
• Partner with accounting and tax teams to quarterly review and reconcile tax and fee collections, facilitating accurate adjustments or refunds to customers as necessary