Transition Manager

Summary

Join Dataprise, a growing private equity-backed company committed to employee satisfaction and career growth. We offer a comprehensive wellness program, a focus on work-life balance with hybrid/remote options, and competitive pay with benefits. This Service Transition Manager role requires coordinating people and processes for timely client onboarding, reviewing agreements, adhering to frameworks, and managing project aspects. You will need 3+ years of IT service transition/project management experience, familiarity with specific tools, and strong communication and leadership skills. PMP or ITIL certifications and a Bachelor's degree are preferred.

Requirements

• 3+ years of IT service transition and/or project management experience
• Experience with tools such as ConnectWise, IT Glue, Kaseya VSA, and Asana
• Basic understanding of networking, virtualization, servers, general IT, and IT managed services
• Proven leadership, management, analytical, problem-solving, and technical skills
• Demonstrated, proven, and polished "soft skills," including: Diplomacy and the ability to navigate corporate environments
• Self-confidence with the ability to influence others
• Outstanding interpersonal, written, and oral communication skills
• An aptitude for technology
• Experience working in cross-functional teams

Responsibilities

• Coordinate people and processes to ensure the timely completion of client onboarding or “service transition” projects
• Review client purchase agreements for accuracy and deliverability
• Adhere to the Service Transition Framework and processes and enforce Dataprise and Service Transition standards
• Communicate with internal and external resources at all levels of management and technical acumen
• Create and execute project work plans and revise them as appropriate to meet changing needs and requirements (Asana)
• Identify resources needed at the project level and assign individual responsibilities to Transition Engineers or others as needed
• Manage day-to-day operational aspects of a project and resolve issues that arise
• Ensure project artifacts are complete, accurate, and stored appropriately
• Maintain accurate reporting and project updates
• Minimize exposure and risk to Dataprise and clients during transitions
• Ensure timely and accurate invoicing
• Strive to enhance the department and organization by exhibiting ownership and exploring opportunities that add value to job accomplishments

Preferred Qualifications

• Current PMP or ITIL Foundation certifications are strongly preferred
• Bachelor’s degree in a technical or business area preferred
• Commensurate experience working for a Managed Services Provider (MSP)

Benefits

• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match
• Career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees