Alexa Translations is hiring a
Translation Project Coordinator

Summary

The Project Coordinator role at Alexa Translations involves managing translation projects, ensuring timely completion, maintaining quality standards, handling client queries, improving customer service, and coordinating with the AI development team. The candidate should have a post-secondary degree in translation or related field, 2-3 years of experience as a project coordinator within the translation industry, fluency in English and French, strong knowledge of MS Office and Google Work applications, excellent communication skills, great attention to detail, ability to work under pressure, tech-savvy with experience using translation management software and translation memory software (Plunet / Memsource). The hours of work are 10:00 am – 6:30 pm EST, Monday to Friday.

Requirements

• Post-secondary degree in translation or related field
• 2-3 years of previous work experience as a project coordinator within the translation industry
• Fluent (excellent written and spoken skills) in English and French
• Strong knowledge of MS Office and Google Work applications
• Superb planning and organizational skills with the ability to multitask
• Excellent communication/customer service skills
• Great attention to detail
• Ability to work under pressure in a deadline-driven environment
• Strong sense of personal responsibility for projects and responsibilities
• Tech-savvy (passionate about technology and implementing it to the translation world)
• Experience with translation management software and translation memory software (Plunet / Memsource)

Responsibilities

• Supporting and assisting with the entire project cycle, including project setup, coordination with the client, matching and coordination of translators and other linguists and graphic design through to delivery
• Coordinating and tracking project pricing, profit margins and budgets
• Responding to and providing solutions for client queries and requests before, during and after completion of projects (in coordination with the project manager)
• Improving customer service, efficiency and relationships with resources
• Continual product improvement through the management of client translation memories, glossaries and/or guidelines, and monitoring linguistic team performance to ensure quality and consistency
• Coordination with our Translations AI development team to help our technical developments in the field of translations AI

Benefits

Hours of Work: 10:00 am – 6:30 pm EST, Monday to Friday