Remote Travel Agent

Summary

As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks such as handling flight changes, cancellations, refunds, managing GDS issues, dealing with negotiated rates and advanced refunds in GDS, and working directly with land suppliers.

Requirements

• Fluent communication in English (additional language like French/Spanish are considered)
• Strong knowledge of Amadeus / GDS
• Proven experience dealing with negotiate fares and commissions in GDS

Responsibilities

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
• Manage, escalate and follow-up of GDS issues and cases
• Dealing with negotiated rates and advanced refunds in GDS
• Working directly with our land suppliers for a pre & post-bookings requested

Preferred Qualifications

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
• Proven record in fast-growing environments

Benefits

• Competitive compensation package in line with job responsibilities and experience
• Flexible compensation management for diet, transportation, private health insurance with Cobee
• Hybrid/remote work model: you can work from home or the office at your convenience
• Offices in the heart of Barcelona (right next to Plaça Catalunya)
• Permanent contract from the start
• Travel packages at reduced prices!
• Referral bonus, if you bring people as talented as you
• Unlimited coffee, team lunches, English lesson, bi-anual company parties
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!