Triage Nurse

Summary

Join firsthand as a remote Triage Nurse and provide vital telephone and electronic triage support to individuals and staff, while also supporting outpatient care coordination. This role primarily involves a day shift, with occasional nights or weekends. You will manage inbound clinical issues, collaborate with a multidisciplinary team, coordinate patient care, and develop training materials. The ideal candidate possesses strong triage and prioritization skills, problem-solving expertise, and experience in emergency departments and behavioral health. A competitive salary and comprehensive benefits package are offered, including health insurance, retirement plan, parental leave, and flexible vacation.

Requirements

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states
• Bachelor of Science in Nursing (BSN)
• At least 3 (three) years of clinical care experience in an Emergency Department
• Experience working with populations facing challenges such as behavioral health and/or substance use disorders
• Care management and coordination experience
• Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care
• Problem-solving expertise with a creative, patient-centered approach
• Ability to provide condition-specific patient education and self-management guidance
• Adaptability to varying team cultures and processes
• Empathy, compassion, and approachability in patient and team interactions

Responsibilities

• Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately
• Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively
• Coordinate care with patients’ other providers to ensure seamless health management
• Develop and deliver training on basic medical topics for peer mental health workers and social workers

Preferred Qualifications

Certification in Psychiatric-Mental Health Nursing (PMH-BC)

Benefits

• Base, equity (or special incentive program for clinical roles) and performance bonus potential
• Physical and mental health
• Dental
• Vision
• 401(k) with a match
• 16 weeks parental leave for either parent
• Flexible vacation
• A supportive and inclusive culture