Triage Nurse

Summary

Join Thyme Care as a Triage Nurse and be a crucial part of providing first-point clinical support to cancer patients. You will evaluate urgent health concerns, guide members, connect them with appropriate services, and ensure care continuity. This role involves telephonic interaction, documentation in our platform and EHRs, and collaboration with internal and external clinicians. You will work primarily remotely, utilizing your oncology expertise to provide expert advice and coordinate care. Success in this role requires strong communication, adaptability, and proficiency in technology. Thyme Care offers a competitive salary and benefits package.

Requirements

• At least 3 years of oncology nursing experience with 2 years of telephonic triage nursing in an outpatient setting
• Bachelor of Science degree in Nursing (BSN)
• Compact, unrestricted registered nurse (RN) license
• Willingness to obtain additional state licenses

Responsibilities

• Provide first-point clinical support to members
• Evaluate urgent and emergent health concerns related to adverse treatment effects, oncologic disease, and comorbid conditions
• Offer guidance and connect members with appropriate healthcare services and resources
• Ensure continuity of care through communication with internal and external clinicians
• Conduct symptom assessments guided by high-quality, clinical decision-making informed by tools such as the ONS Telephonic Triage protocols
• Work primarily via telephonic interaction with members
• Monitor inbound escalation queue and respond immediately to members requiring assistance
• Document assessment in internal case management platform and EHRs of external provider team
• Report to Nurse Team Lead and be supported by a team of Nurse Practitioners and Medical Directors
• Assist with other administrative projects as needed
• Complete training and learn Thyme Care systems, tools, technology, partners, and expectations
• Work closely and collaboratively with Nurse leaders, Nurse Practitioners, and Medical Directors
• Respond promptly to inbound calls from members, assessing their symptoms and urgency of clinical needs, meeting expectations of immediate assistance for members
• Utilize oncology-specific knowledge to provide expert advice and guide members on their next steps in care
• Coordinate with healthcare providers to schedule urgent appointments, ensuring timely medical attention
• Participate in ongoing education and training to stay abreast of the latest developments in oncology care
• Build trusting relationships with members, where listening and empathy are the foundation for every interaction
• Follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Make clinically appropriate decisions rooted in evidence-based medicine and standard triage protocols
• Partner with other Care Team members to surface the member’s social determinants of health and longer-term clinical needs that may be identified during a triage call

Preferred Qualifications

• Oncology-related certifications like Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM)
• Skill in juggling multiple tasks and working under pressure without sacrificing organization in communications and documentation
• Ability to build rapport and great working relationships with members and colleagues
• Proven track record of success within scaling businesses, fast-paced environments, and/or startups, and thrive in ambiguity
• Understanding that rapid business changes are par for the course
• Experience with video chatting, Google Suite, Slack, electronic health records, and a willingness to learn new technology

Benefits

• $83,000 annually ($39.90/hr) pay rate
• 2:30 pm-11 pm ET shift
• Compensation for up to 2 holidays per year at 1x and 1.5x hourly rates
• COVID-19 vaccination required (subject to exemptions)