Care Coordination Manager

Summary

Join Tia as their Manager of Care Coordination, overseeing teams and ensuring exceptional member interactions. You will be responsible for efficient communication between patients, providers, and internal teams, while adhering to industry standards. This leadership role requires strong healthcare knowledge, leadership skills, and a commitment to member well-being. You will lead, mentor, and evaluate a team, design care coordination programs, and collaborate with various stakeholders. The ideal candidate possesses a deep understanding of membership-based healthcare and a passion for improving patient care. The salary range is $80,000-$90,000.

Requirements

• Bachelor's degree in healthcare administration, nursing, or a related field
• Proven experience in care coordination or healthcare management, with a minimum of 2-3 years of people management with healthcare frontline teams
• In-depth knowledge of healthcare regulations, policies, and industry trends related to care coordination and patient-centered care
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing virtual team
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to develop and implement care coordination strategies and workflows
• Proficient in using healthcare information systems and software applications
• Strong organizational skills and the ability to prioritize tasks in a dynamic healthcare environment
• Knowledge of quality improvement principles and experience in driving process improvement initiatives
• Ability to work collaboratively with diverse stakeholders and build effective partnerships

Responsibilities

• Lead, supervise, and mentor a team of care coordinator leaders, providing guidance and support in their daily activities
• Foster and build a positive and collaborative work environment and culture, promoting teamwork and professional development within the care coordination team
• In partnership with the Director of Care Coordination set performance goals, conduct regular performance evaluations, and provide constructive feedback to ensure high-quality care coordination services and a delighted member experience
• Monitor and evaluate the effectiveness of care coordination initiatives and make necessary adjustments to improve performance
• Design and implement care coordination programs and protocols that align with organizational goals and regulatory requirements
• Develop and implement standardized care coordination workflows, policies, and procedures to ensure consistent and efficient delivery of services
• Monitor the progress and outcomes of care coordination activities, identifying and addressing any barriers or gaps in the process
• Assist and mentor the care coordination team in processes to ensure patients receive timely and appropriate care, resources and support their healthcare journey
• Collaborate with key stakeholders to develop strategies aimed at improving care coordination processes and outcomes
• Support the care coordination team with triaging patient escalations and reporting out patient issues affecting the member experience and quality of care
• Educate care coordinators about available patient resources and care coordination processes
• Collaborate closely with various teams outside of Care Coordination, including medical teams, billing, enrollment, and product, to ensure effective communication and knowledge sharing
• Foster a multidisciplinary approach to member care coordination

Preferred Qualifications

Master's degree preferred

Benefits

• The anticipated salary range for this position is between $80,000 - $90,000
• Comprehensive benefits package