Trip Design Coordinator

Summary

Join Trek Travel as a Trip Design Coordinator (TDC) and manage the complete lifecycle of trips in your assigned regions. You will coordinate guest and sales information, negotiate contracts, create budgets, and collaborate with various teams. Responsibilities include preparing documents for guides, conducting pre- and post-season meetings, promoting trips, reviewing feedback, and managing trip costs. The ideal candidate is detail-oriented, a strategic thinker, and possesses strong negotiation and communication skills. This remote position offers a flexible and fun work environment with competitive pay and employee discounts.

Requirements

• Be both a high-level thinker, and a detail-oriented person who can analyze the business and make strategic decisions efficiently and effectively
• Must be in possession of a computer and internet connection if based at home
• Familiar with MS Office, SharePoint, Teams, and comfortable working with Trip Budgets
• Ability to quickly learn other software programs (Asana, PowerBi, NetSuite, Planful)
• Demonstrated the highest level of accountability in their previous trip-guiding paperwork and end of trip reports
• Excellent communication skills, both written and verbal
• Strong organizational skills and computer skills

Responsibilities

• Coordinate the preparation of all guest information on the website itinerary
• Coordinate the preparation of all sales information for all trips
• Negotiate and contract all hotels and subcontractors for the trips
• Create trip budgets for all trips and work with the Finance Department to manage costs, projections, and profit margins
• Coordinating with the Sales staff to maintain and manage room counts at all hotels. You will be aware of and closely monitor all cancellation policies with all hotels with the goal of avoiding or reducing cancellation fees
• Prepare all documents for Guides in advance enabling them to execute the trip as designed and regularly communicate with them throughout the season regarding the trip and possible improvements
• Arrange a pre-season meeting with each Guide team to go over all specific trip documents, answer questions, and address any outstanding issues
• Arrange a post-season meeting with Guides to recap the season and ensure that all trip related documents, are properly updated and posted to SharePoint
• Work closely with Trek Travel Marketing team to promote your trips
• Receive and review all TERs (Trip End Report) and Guest Evaluations and work with the office staff to implement changes for future trips based on Guide and Guest feedback
• Receive and review all TBCS (Trip Budget Cost Sheet) from the Guides after each trip to ensure that trip margins are being met and work with the Finance Department to adjust them as needed
• Work with the Guide Services Manager to properly schedule adequate FTP and FAM time for Guides working in the area for the upcoming season

Preferred Qualifications

• A desire to become more involved in Trek Travel and to have more say and emphasis on the future direction of the company!
• Strong negotiation skills and attention to detail
• Solution-oriented. Able to work independently with minimal supervision
• At least 3 years of guiding experience
• Experience doing trip design and/or research
• Interest in the active travel industry

Benefits

• A fast paced, casual, fun and flexible company culture where initiative and pro-activity are highly valued
• Competitive pay
• Employee trip discounts and industry discounts
• Remote position