Trust and Safety Specialist

Summary

Join Kasa as a Trust & Safety Specialist to contribute to building assurance within the Kasa community, investigating reported violations of house rules, and providing resolution to escalated or potentially harmful situations.

Requirements

• 3+ years of experience in a customer-facing Trust & Safety role
• 3+ years of experience conducting investigations and handling urgent and high-priority issues
• Knowledge and experience managing cross-functional incident response efforts
• Expertise in de-escalation techniques and victim advocacy

Responsibilities

• Investigate reported violations of house rules
• Coordinate cross-functional incident response
• Provide resolution to escalated or potentially harmful situations
• Assist in the prevention and detection of future risks

Benefits

• Remote Work
• Starting hourly pay range between $8 and $9
• Wi-fi stipend, home office stipend, and more!