Customer Support Specialist

Summary

Join ModSquad's dynamic network of professionals as a fully remote Customer Support Representative. Handle customer interactions through various channels, deliver exceptional service, and resolve concerns for diverse clientele across industries.

Requirements

• Experience with inbound/outbound calls, emails, chat, and SMS messaging support
• Excellent writing & communication skills
• Zendesk or other CRM experience
• Strong problem-solving skills and attention to detail
• The ability to multitask in multiple browsers and browser tabs, while handling customer communications
• Ability to show empathy and be apologetic when necessary
• Able to work as part of a team and independently
• Able to follow client policies & guidelines while remaining objective
• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install ModSquad's security software and 2FA app on your mobile device
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Responsibilities

• Handle a variety of customer interactions, responding to inquiries through inbound phone calls, emails, chat, and SMS
• Play a critical role in delivering exceptional service and resolving customer concerns for our diverse clientele across industries
• Manage your schedule and choose projects that match your skills and interests

Benefits

• Fully remote role with flexibility to work from any private location
• Ability to manage your schedule and choose projects that match your skills and interests