US Operations Admin

Summary

Join our team at Blueground as an Operations Admin to support Central Operations and US Operations markets in general administrative tasks and onboarding growth. As a well-organized, analytical person with exceptional communication and problem-solving skills, you'll focus on supporting US Operations Cities on growth deliverables and efficiencies, automating ways of working for growth and portfolio changes, analyzing data for leadership reports, standardizing ways of working across markets, performing audits, and managing timely data collection.

Requirements

• Degree from a top-tier university
• Min. 1-2 years of experience in a similar role (administrative experience in residential or hospitality experience will be considered as a plus)
• Fluency in English
• Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables) and Powerpoint
• Self-starter with a roll up your sleeves mentality and high attention to detail
• Entrepreneurial drive, adaptability, and focus on results
• Strong quantitative and analytical skills
• Strong organizational skills with the ability to manage multiple assignments
• Excellent verbal and written communication skills
• Ability to work independently and with speed

Responsibilities

• Support our US Operations Cities on growth deliverables and efficiencies in our day to day work and operations
• Automations for our ways of working when it comes to growth and portfolio changes
• Analyze data in order to create and prepare detailed reports for the leadership team that effectively communicate trends, patterns, and predictions using relevant data
• Standardize our ways of working across markets to improve timeliness and execution on furnishings and move-outs
• Perform audits and improve data metrics for our guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects
• Unit/Building/Process information entry, ensuring all fields are accurately filled and clear for other teams
• Collaborate with operational team members and organizational leaders to identify gaps and opportunities for process improvements
• Communicate with third party vendors and companies if needed to support OPS/CX operations
• Complete utility and telecommunication setups for new units with third party companies (create online portals, set up payments, and input data into our internal system)
• Complete Package Setups for new units (create online portals, set up payments, and input data into our internal system)
• Cancel utility and telecommunication accounts for move-outs
• Support the scheduling of furnishing and onboarding tasks and move-outs
• Communicate with third party vendors and buildings to schedule pick ups
• Input data into our system related to our properties
• Track disposal and data related to move-outs
• Support Central Operations, OPS local team, and finance/accounting with ad-hoc projects