User Documentation And Training Expert

Summary

Join European Dynamics as a User Documentation and Training Expert, working remotely within the European Union. This role involves designing and delivering training courses, developing training materials (user manuals, e-learning videos, etc.), providing first-level user support, and interacting with stakeholders. The successful candidate will collaborate closely with a major client's IT team. A university degree in IT or a relevant field with 15+ years of experience is required, along with proven experience in training, end-user support, and documentation. The company offers competitive remuneration, either on a contract basis or with a full benefits package.

Requirements

• University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT
• Very good knowledge of MS Office (PPT, Word, Excel, Teams ,etc.) and SMT
• Proven experience in training
• Proven experience in the field of end-user support (telephone and online)
• Proven experience in drafting documentation, specifically training documentation (development and updating of manuals, coaching documents, course scenarios, FAQs, online help, online videos, quick guides, wikis update and testing of new applications)
• Excellent command of the English language and proficiency in French

Responsibilities

• Design, preparation and provision of basic training courses and updating of these courses during the release of applications for all users in multiple departments
• Development and updating of training material (drafting user manuals for the applications for which he/she is responsible, course scenarios and FAQs, development of e-Learning videos and online aids, drafting of web pages, testing of new versions of applications, etc.) in close cooperation with the owners and project manager
• First-level training support for users, mainly by e-mail and telephone
• Interaction with stakeholders (customer, users, project owners and the developers)
• Testing when requested by the project owner

Preferred Qualifications

Good knowledge of one or more of the following tools: GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia

Benefits

Competitive remuneration (either on contract basis or remuneration with full benefits package)