Experian is hiring a
User Experience Analyst

Summary

Join Experian as we seek a talented individual to provide ownership of the user experience for workplace productivity GenAI tools and establish end-user education/training programs. The successful candidate will report into the Insider Risk Director, Analytics Consulting Consultant Lead, or Head of Global Digital Workplace Enablement.

Requirements

• Familiarity with the Enterprise Microsoft portfolio, specifically M365, Teams, Outlook and how Copilot and other GenAI capabilities are embedded into them; stay informed about the Microsoft Roadmap of upcoming enhancements to their products and services
• Make GenAI tool recommendations that align to Experian use cases for users
• Build business relations with colleagues within the business to promote Digital Workplace and GenAI capabilities
• Bachelor's degree in business management, related field or equivalent experience
• 5+ years' experience in internal product development
• Excellent written communications with audiences at all levels
• Experience using GenAI and developing use cases

Responsibilities

• Provide ownership of the user experience for using workplace productivity GenAI tools at Experian
• Establish, develop, and aid in delivery of end-user education/training programs for generative AI solutions
• Assist in establishing and monitoring the request and provisioning process for GenAI capabilities, considering risk, legal, compliance, and other constraints and standards
• Hosting IT Clinics, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who seek to benefit from using them
• Establish and facilitate a community of practice for workplace productivity GenAI Tools through which users can share their learnings and best practices, weigh in on the direction of implementing new features, and more
• Report on usage and adoption, and establish goals by which we will measure the success of our adoption efforts
• Participate in project meetings for GenAI and weigh in on the user experience, find ways to improve
• Address GenAI queries from users in multiple employee-facing forums

Preferred Qualifications

• Instructional design experience a plus
• Articulate experience is a plus

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program