Branch International is hiring a
User Research Associate in Kenya

Summary

The job is a full-time User Researcher role in Branch's Nairobi office. The role involves conducting user research projects, coordinating feedback from various teams, and market/competitor research. The company values diversity and offers a mission-driven, fast-paced, entrepreneurial environment with competitive salary, benefits, and flexible working hours.

Requirements

• Bachelor’s Degree required
• Ability to create and execute SQL queries
• Analytical with excellent attention to detail
• Multi-tasker, organized and methodical
• Excellent problem solving skills
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions

Responsibilities

• Conduct end-to-end user research projects using qualitative approaches (in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys)
• Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• Conduct targeted customer connects to investigate specific product issues and bugs
• Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for creation of the Product Roadmap
• Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality
• Coordinate local routine feature/ app testing
• Conduct market and competitor research

Benefits

• Competitive salary and equity package
• A collaborative and flat company culture
• Fully-paid Group Medical Insurance and Personal Accidental Insurance
• 28 days annual leave with 30 days sick leave and periodic mental health days
• Annual professional development budget
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Monthly team meals and social events (virtual for now!)
• Flexible working hours