IntelliPro is hiring a
User Support Associate in United States

Summary

The job is for a User Support Associate / CSR in Scottsdale, AZ on a contract basis with a salary of $17.50/hr. The company is a leading destination for short-form mobile video, and their mission is to inspire creativity and bring joy. The User & Product Operations team helps ensure communication efforts align with this mission.

Requirements

• Experience providing exceptional customer service via email/written channels
• Strong written communication skills (written fluency in multiple languages is a plus)
• Proficiency with computers, CRM software, and strong typing skills
• First-class time management and decision-making skills

Responsibilities

• Respond efficiently and accurately to users who reach out for support
• Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued
• Learn and utilize support tools and software appropriately
• Sort through user feedback from multiple channels