User Researcher

Summary

Join Xayn, a Berlin-based AI startup developing Noxtua, Europe's first sovereign Legal AI, as a User Researcher. You will be responsible for establishing and leading user research operations, designing and conducting qualitative research studies, collaborating with product teams, building a research insights database, and bringing user insights into the product development process. This role requires 3-4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry, proven experience conducting research independently, strong command of qualitative methods, experience building research ops and knowledge management systems, excellent collaboration and communication skills, and a high level of self-organization.

Requirements

• 3–4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g. FinTech, Legal Tech)
• Proven experience conducting research independently , from scoping and recruitment to synthesis and communication
• Strong command of qualitative methods such as in-depth interviews, diary studies, observations, and usability testing
• Experience building research ops and knowledge management systems
• Excellent collaboration and communication skills — you know how to bring people along on the research journey
• High level of self-organization and the ability to drive research initiatives proactively

Responsibilities

• Establish and lead user research operations , including research processes, documentation standards, and a participant panel
• Design, plan and conduct deep qualitative research studies (e.g. interviews, contextual observations, diary studies)
• Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX
• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team
• Create and maintain personas, customer journeys, and other research artifacts
• Bring user insights into the product development process and identify opportunities for innovation
• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users

Benefits

• Working hours: Flexible working hours: Full-time (32- 40h/week)
• Vacation: 26 days + December 24th & 31st off
• Remote: 100% remote work possible (given a German residence), other countries upon request
• Discounts: e.g. Urban Sports Club Membership
• Equipment: Laptop (Lenovo or Mac), second screen, keyboard etc