User Researcher

Summary

Join AffiniPay as a User Researcher and independently own research for significant features, collaborating with cross-functional teams to discover problems and deliver user-centered solutions. You will work closely with product designers, product managers, engineers, and stakeholders to translate user insights into solutions aligning user needs and business objectives. Conduct generative and evaluative research across product experiences with methodological rigor, create compelling presentations and reports, and develop a deep understanding of user needs and pain points in legal tech. Identify strategic opportunities addressing user needs and creating business value. AffiniPay offers a fast-moving, growth-focused culture with a commitment to employee growth and development. The company invests in its team members, recognizes accomplishments, and celebrates successes together.

Requirements

• 2-5 years of industry experience where you conducted qualitative user research
• Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
• Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders
• Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.)

Responsibilities

• Conduct generative and evaluative research across product experiences with methodological rigor
• Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
• Create compelling presentations and reports to communicate learnings and recommendations
• Develop a deep understanding of user needs and pain points in legal tech, acting as the voice of the user
• Identify strategic opportunities that address user needs and create business value
• Other Duties as assigned

Preferred Qualifications

• Working knowledge of AI and automation technologies
• Experience with B2B, fintech, legal tech, or SaaS products

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups