User Support Specialist

Summary

Join Benesch, a growing multi-disciplined firm, as a User Support Specialist! This role offers a hybrid or fully remote work option and involves providing technical support to employees across 45+ US locations. You will troubleshoot hardware and software issues, manage user logins, and collaborate with other teams. The position requires a B.S. degree, two years of experience in hardware/software support and Office 365/Teams, and strong communication skills. Benesch offers a competitive compensation package including benefits like medical, dental, vision, life insurance, paid time off, a 401k plan with profit sharing, and professional development opportunities.

Requirements

• B.S. degree from an accredited university/college
• Minimum of two years experience with hardware and software support
• Minimum of two years of Office 365/Teams experience
• Ability to prioritize and multi-task, problem solving skills, and excellent written and communication skills
• Basic networking and connectivity troubleshooting knowledge

Responsibilities

• Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed
• Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system
• Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided
• Partner with the Program Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firmwide updates, hot fixes, and patches
• Partner with the Infrastructure group to escalate unresolved issues
• Assist with documentation of technical solutions

Preferred Qualifications

• Experience in tier 1 help desk support
• Familiarity with Windows operating systems

Benefits

• Medical, dental, and vision benefits
• Company-paid life insurance, short term, and long-term disability plans
• 401K plan and profit-sharing contributions to the 401K plan
• Wellness programs
• A generous paid time benefits plan that increases throughout your career plus several paid holidays
• Opportunities for management and leadership development at all levels, including executive coaching and leadership development for Team Leaders, Group Managers, Division Managers, and Executive Leaders
• Tuition reimbursement for job-related courses
• Ongoing professional development through resources like Red Vector, LinkedIn Learning, technical team meetings, knowledge-sharing training sessions
• Personalized training and career development plans with your manager
• Funding for training, committee work, professional organization memberships, and licenses/certifications
• Support for active participation in professional organizations to foster leadership and community engagement
• Access to valuable retirement planning tools, education, and individual meetings with plan advisors at no charge
• Potential for Benesch to contribute up to 9% of your gross compensation to your retirement plan (5% profit-sharing contribution to your 401(k) plan, regardless of your own contributions & 80% match on your contributions, up to a maximum company contribution of 4%)
• Flexible work schedules and hours, including work-from-home options (dependent on the role)
• Generous Paid Time Benefits (PTB) that increase with your career
• Immediate use of annual PTB; no accrual needed with the ability to bundle time-off plans for extended vacations or life events
• Ten days of paid parental leave for birth, adoption, or foster placement