Operations Support Specialist

Summary

Join FAIRTIQ, a fast-growing Swiss startup revolutionizing public transport ticketing, as an Operations Support Specialist! Based in Switzerland, this flexible role (compatible with part-time studies) involves system error analysis and reporting, operational handover and maintenance, partner and internal support, and topic ownership. You will contribute to maintaining high standards for partners and employees. The position offers a dynamic, international work environment with remote work flexibility and competitive compensation. You'll have the chance to work on cutting-edge technology and contribute to the future of public transportation.

Requirements

• Proficient in German and English
• Tech-savvy with strong analytical skills, able to understand and report on technical issues
• A go-getter with the guts to investigate thoroughly and get to the bottom of complex issues, without losing sight of the big picture
• A team-player with excellent self-organization skills, capable of working independently and managing multiple tasks
• Willingness to adapt to the dynamic environment of a fast-growing tech company

Responsibilities

• System Error Analysis & Reporting : Identify and report system errors to ensure smooth operation of all FAIRTIQ systems (e.g. reproducing a bug or checking user settings in the database). Provide third-level support to customer care agents for complex issues
• Operational Handover, Management & Maintenance : Take over operational tasks from project leads after project completion, including managing data updates, implementing tariff changes, maintaining documentation, and ensuring that all active regions and SDK integrations are updated and functioning properly
• Partner & Internal Support : Offer operational support to both partners and FAIRTIQ employees, addressing any inquiries or issues that may arise. This includes access management for company services and tools
• Topic Ownership & Leadership : Take ownership of specific operational topics, based on team needs and personal interests (e.g., Tariff Updates, Payment Operations, Customer Care Systems, Systems Access Admin, Mobile Device Management )

Preferred Qualifications

• Experience with public transport systems or similar technology-based platforms is an advantage
• Additional languages such as Danish , French , Italian , or Czech are a plus
• Experience or interest in scripting or automation (e.g., Python) is a plus

Benefits

• An opportunity to work for one of the fastest-growing Swiss startups
• A dynamic, international work environment with the flexibility to work remotely
• Flexible working hours
• Competitive compensation and opportunities for growth within the company
• A chance to contribute to the future of public transportation and work on cutting-edge technology