Customer Support Specialist

Summary

Join Workyard, a fast-growing startup, as a Customer Support Specialist and be at the heart of our customer experience. You will support customers through their journey, from onboarding and troubleshooting to sharing updates and insights. This remote role, based in the US, requires full US working rights and offers a salary of $55,000 USD per year. You will play a critical role in retaining and growing our customer base through excellent support and proactive engagement. Responsibilities include providing exceptional support via email, chat, and phone, building deep product knowledge, delivering product training, and collaborating with other teams. You will also proactively communicate updates and identify opportunities for customer advocacy.

Requirements

• 1+ years of experience in a customer support or success role, with a strong track record of customer satisfaction and retention
• Experience supporting SaaS products and a passion for helping users solve problems
• Excellent written and verbal communication skills with a customer-first mindset
• Comfortable managing a high volume of inquiries while maintaining attention to detail
• Familiarity with CRM tools such as Salesforce
• Ability to work independently and as part of a remote team

Responsibilities

• Provide exceptional support through email, chat, and occasional phone channels to help customers resolve issues and succeed with our product
• Build deep knowledge of our platform and become a trusted resource for customers
• Deliver product training and walkthroughs to help users understand features and best practices
• Proactively communicate product updates, enhancements, and relevant industry insights to customers
• Collaborate with the Customer Success and Product teams to surface feedback and prioritize customer needs
• Identify opportunities for customer advocacy and introduce users to our referral program
• Support retention efforts by helping resolve renewal objections and encouraging feature adoption