UX Architect

Summary

Join CapTech's Customer Experience (CX) team as a UX Architect, designing intuitive and impactful digital brand experiences. Leverage your expertise in user research, interaction design, and usability principles to create sophisticated solutions. Lead design activities, present to clients, and mentor other practitioners. This role requires strong communication, problem-solving, and collaboration skills, along with 5+ years of professional experience. CapTech offers a comprehensive benefits package including generous PTO, health coverage, disability insurance, paid family leave, remote work flexibility, and various other perks to support employee well-being and career development.

Requirements

• 5+ years professional experience, ideally in a consulting or agency context
• 4-year+ degree in design, fine arts, or similar preferred
• Proven written, verbal, conceptual, and visual communication skills
• Experience with multiple domains of human-centered design including user and market research, product and experience strategy, information architecture, experience design, content strategy, optimization, and customer insight
• Please include a link to your online portfolio with your application in order to be considered

Responsibilities

• Lead the creation of personas, customer journeys, conceptual prototypes, and responsive interfaces that follow interaction design and usability best practices
• Lead advanced design activities such as design workshops, rapid prototyping, and iterative user testing
• Produce clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations
• Advocate the benefits of accessible design and usability with clients and team members
• Give insightful and constructive feedback on the designs, including interactions, information architecture, content, and alignment with business goals and user needs
• Perform competitive assessments and provide innovative alternatives, as well as researching and understanding design and technology trends
• Comfort discussing scope and level of effort (LOE) with senior practice area and account team members
• Volunteer for CX leadership opportunities, including contributing to methodologies, capabilities, approaches, and toolset. Attend and lead CX meetings and trainings. Engage in professional development and industry involvement
• Proactively seek to mentor others about design. Provide design oversight and art direction for visual and interaction designers

Preferred Qualifications

• Figma expertise is preferred, with proficiency in comparable design tools (Sketch, Adobe XD)
• Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint
• Working knowledge of Agile product development lifecycles and practices is a plus
• Familiarity with WCAG and other accessibility guidelines and standards is a plus

Benefits

• Generous PTO
• Health coverage
• Disability insurance
• Paid family leave
• CapFlex – Employee-first mentality that supports a remote and hybrid workforce and empowers daily flexibility while servicing our clients
• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
• Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
• Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities
• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness