UX Manager, Catalog

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Logo of iHerb

iHerb

πŸ’΅ $162k-$221k
πŸ“Remote - United States

Job highlights

Summary

Join our team as the hands-on Manager of User Experience overseeing the Catalog experience, leading a small team of UX designers, defining the end-to-end shopping funnel, and ensuring seamless interaction with digital products.

Requirements

  • Bachelor's or Master's degree in Design, Human-Computer Interaction, Information Architecture, or a related field; or equivalent experience
  • Proven experience with 1-3 years in leading UX/UI design teams, ideally within the e-commerce or digital product space
  • Strong portfolio showcasing successful mobile UX/UI projects, highlighting your ability to solve complex design challenges and create user-friendly solutions
  • Proficiency in design tools such as Figma, or similar tools
  • In-depth knowledge of user-centered design processes, methodologies, and best practices
  • Excellent communication and presentation skills, with the ability to effectively communicate design concepts and rationale to stakeholders
  • Strong leadership and team management skills, including the ability to inspire, mentor, and guide a diverse team of designers
  • Familiarity with front-end development principles and collaboration with development teams
  • A strategic mindset, with the ability to balance user needs, business goals, and technical constraints

Responsibilities

  • Lead, mentor, and inspire a team of UX designers, fostering a collaborative and innovative work environment
  • Be a player-coach, who can also do hands-on design when needed
  • Prioritize and execute the overall UX strategy for our e-commerce platforms, ensuring alignment with business goals and customer needs
  • When needed, assist with research, usability testing, and user journey mapping to gain insights and identify opportunities for improving the user experience
  • Translate user insights and business requirements into user-centered design solutions, considering user interface design, interaction design, and visual design principles
  • Collaborate closely with Product Managers and Developers to ensure the successful implementation of design solutions while maintaining a balance between user needs, technical constraints, and business objectives
  • Collaborate with the design system team, help define guidelines, and standards to ensure a consistent and cohesive user experience across all platforms and touchpoints
  • Stay up-to-date with industry trends, emerging technologies, and best practices in UX/UI design and e-commerce to drive continuous improvement
  • Advocate for user-centered design principles throughout the organization, fostering a user-centric mindset and creating a culture of design excellence

Preferred Qualifications

  • Experience working in a global or multicultural e-commerce environment
  • Knowledge of accessibility standards and guidelines (WCAG) for creating inclusive digital experiences
  • Experience with data-driven design and A/B testing methodologies

Benefits

  • Health insurance
  • Retirement benefits
  • Paid time off
  • Remote work, flexible hours
  • Life and disability insurance
  • Bonuses and incentives
  • Professional development opportunities
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