iHerb is hiring a
UX Manager

Summary

The job is for a US-based remote Manager of User Experience overseeing the Catalog experience. The role involves leading a team, defining the end-to-end shopping funnel, and ensuring seamless interaction between customers and digital products. The position requires a bachelor's or master's degree in Design or related field, proven experience in leading UX/UI design teams, proficiency in design tools such as Figma, excellent communication skills, strong leadership and team management skills, and familiarity with front-end development principles.

Requirements

• Bachelor's or Master's degree in Design, Human-Computer Interaction, Information Architecture, or a related field; or equivalent experience
• Proven experience with 1-3 years in leading UX/UI design teams, ideally within the e-commerce or digital product space
• Strong portfolio showcasing successful mobile UX/UI projects, highlighting your ability to solve complex design challenges and create user-friendly solutions
• Proficiency in design tools such as Figma, or similar tools
• In-depth knowledge of user-centered design processes, methodologies, and best practices
• Excellent communication and presentation skills, with the ability to effectively communicate design concepts and rationale to stakeholders
• Strong leadership and team management skills, including the ability to inspire, mentor, and guide a diverse team of designers
• Familiarity with front-end development principles and collaboration with development teams

Responsibilities

• Lead, mentor, and inspire a team of UX designers, fostering a collaborative and innovative work environment
• Be a player-coach, who can also do hands-on design when needed
• Prioritize and execute the overall UX strategy for our e-commerce platforms, ensuring alignment with business goals and customer needs
• Assist with research, usability testing, and user journey mapping to gain insights and identify opportunities for improving the user experience
• Translate user insights and business requirements into user-centered design solutions, considering user interface design, interaction design, and visual design principles
• Collaborate closely with Product Managers and Developers to ensure the successful implementation of design solutions while maintaining a balance between user needs, technical constraints, and business objectives
• Collaborate with the design system team, help define guidelines, and standards to ensure a consistent and cohesive user experience across all platforms and touchpoints
• Stay up-to-date with industry trends, emerging technologies, and best practices in UX/UI design and e-commerce to drive continuous improvement
• Advocate for user-centered design principles throughout the organization, fostering a user-centric mindset and creating a culture of design excellence

Preferred Qualifications

• Experience working in a global or multicultural e-commerce environment
• Knowledge of accessibility standards and guidelines (WCAG) for creating inclusive digital experiences
• Experience with data-driven design and A/B testing methodologies

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies
• Employees will enjoy paid holidays throughout the calendar year
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies