UX/UI Designer

Summary

Join a dynamic team as a passionate researcher to collaborate with product managers, designers, and engineers. The main focus is supporting user and business research to inform strategic decisions. Conduct in-depth research to enhance business knowledge, particularly in unified communications. Gather and analyze qualitative and quantitative data, translating findings into actionable insights and presentations. Lead UX research initiatives, including user interviews and usability testing. Develop user personas and journeys to guide design decisions. Collaborate with cross-functional teams for cohesive product solutions and consistently apply UI/UX principles. Present research and design concepts to stakeholders.

Requirements

• Bachelor’s degree in Design, HCI, or a related field; Master’s degree preferred
• 5+ years of experience in research or UI/UX, with a strong portfolio showcasing your research process and impact
• Proficiency in UX design tools such as Sketch, Figma, Adobe XD, or similar
• Experience leading UX research and translating insights into actionable design strategies
• Strong analytical skills and the ability to think strategically about user needs and business objectives
• Excellent communication and collaboration skills
• Fluent in English (spoken and written)

Responsibilities

• Conduct in-depth research to identify areas that enhance business knowledge, especially in unified communications
• Gather and analyze qualitative and quantitative data from relevant sources
• Interpret research findings and translate them into actionable insights, reports, and presentations for stakeholders
• Anticipate and resolve research challenges proactively
• Apply strong problem-solving skills across research and design activities
• Lead UX research initiatives, including user interviews, usability testing, and competitive analysis
• Develop user personas, user journeys, and information architecture to guide design decisions
• Create wireframes, interactive prototypes, and both low- and high-fidelity designs aligned with user and business needs
• Collaborate with cross-functional teams to ensure cohesive and innovative product solutions
• Consistently apply UI/UX principles throughout the development process
• Advocate for user-centered design and usability best practices across all project stages
• Clearly present research and design concepts to stakeholders to ensure alignment

Benefits

• Grow Your Career
• Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship
• Enjoy Flexibility
• We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life
• Community & Culture
• Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference
• Make an Impact
• With us, your ideas are heard and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future