Value Stream Manager

Summary

Join Mixbook, the #1 rated photo book service, as the Value Stream Manager and become a key member of the global Printer Operations team. Drive daily operational excellence and long-term growth by leading end-to-end management of the supply network. Ensure on-time, on-quality, and on-cost delivery from customer order receipt through manufacturing, logistics, and final delivery. Build and optimize relationships with global suppliers and shipping carriers. Oversee quality management, fulfillment operations, and process optimization using data-driven decision making and cross-functional collaboration. Mixbook offers a workplace where you can thrive personally and professionally, with a culture built on trust, constructive feedback, and a shared passion for delivering outstanding results.

Requirements

• Extensive experience in operations management, including experience in internal operations, supplier operations, transportation management
• Proven track record in managing virtual supply networks
• Experience with operational analysis tools; throughput analysis, bottleneck management, queuing theory, changeover management, value stream analysis, standard work, and simulations
• Deep expertise in collaborative planning, inventory management, cost management, and logistics optimization
• Experience with enterprise systems and operational analytics tools
• Strong leadership skills, with experience managing suppliers and logistics providers
• Excellent hands-on problem-solving skills and experience using lean, six sigma and theory of constraints tools to drive continuous improvement
• Financial acumen, including cost management, working capital management, and business case development
• Degree in Engineering, IEOR preferred

Responsibilities

• Execute on all aspects of our end-end value stream; from customer order receipt, through manufacturing at suppliers, through logistics providers, and finally to customers, on-time, on-quality, and on-cost
• Define and execute a supply network operating model that drives growth and operational effectiveness
• Build, manage, and optimize relationships with a global network of suppliers and shipping carriers to ensure quality, delivery, and cost performance
• Responsible for overall quality management system, including: process framework, process documentation, supplier quality audits, CAPA, and SCAR. Act as lead investigator for all significant quality excursions
• Oversee end-to-end fulfillment operations, ensuring on-time delivery, carrier performance and management of carrier credits process
• Apply expertise in Industrial Engineering, Supply Chain Management, and Operations Research to develop scalable processes to drive operational efficiencies, risk management, and flexibility internally and with suppliers
• Leverage data and analytics to develop KPIs, dashboards, investigate root causes of performance gaps, identify improvement opportunities, and proactively mitigate risks across the global supply network
• Partner with Finance, Product, Customer Experience, and Marketing teams to align operations with customer expectations and business goals

Preferred Qualifications

• Certifications such as APICS CSCP (Certified Supply Chain Professional) or CPSM (Certified Professional in Supply Management) are desirable
• Certifications in problem solving methodologies, lean six sigma blackbelt preferred

Benefits

Competitive benefits and perks to support your well-being