Senior Pre-Sales Solutions Engineer

Summary

Join Deepgram, a leading voice AI platform company, as a Pre-sales Solutions Engineer in the EMEA region. You will play a crucial role in winning complex technical evaluations, designing effective solution paths, and driving the adoption of Deepgram's products for strategic accounts. This role involves close collaboration with Account Executives and other teams throughout the entire customer lifecycle, from initial discovery to production launch and expansion. You will lead technical discovery, design and execute proofs of concept (POCs), build prototypes and demos, advise on architecture, and address security and compliance concerns. The position requires a blend of technical expertise and strong communication skills to effectively interact with both technical and executive audiences. You will create reusable assets and collaborate with various teams to ensure seamless continuity and enable the field. This role is remote and based in an EMEA time zone.

Requirements

• Based in an EMEA time zone with strong overlap to customer business hours
• Excellent written and spoken English
• Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency
• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust
• You can build POCs and tools that real users run
• Hands-on experience with modern cloud platforms
• Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design
• Proven track record leading POCs for enterprise customers and earning the technical win
• Clear written and verbal communication across both technical and executive audiences

Responsibilities

• Lead technical discovery for strategic opportunities
• Map business goals to measurable technical success criteria and an evaluation plan
• Design, scope, and execute POCs that prove value
• Define datasets, metrics, and timelines that land a clear technical win
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs
• Show, do not tell
• Advise on architecture for accuracy, latency, scalability, and cost
• Cover cloud, self-hosted, hybrid, and data residency needs
• Run security and compliance threads common in EMEA
• Prepare crisp responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews
• Triage and debug issues during evaluations
• Collaborate with Product, Engineering, and Support to unblock customers quickly
• Create reusable assets that scale
• Turn repeated requests into working samples, reference architectures, runbooks, and field guides
• Partner with Solutions Architects and Support for seamless continuity after initial wins
• Stay involved through expansion phases when needed
• Enable the field
• Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases

Preferred Qualifications

• Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs
• Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations
• Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability
• Strong understanding of authentication, authorization, and data residency topics that appear in EMEA enterprise reviews
• Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish

Benefits

Remote across EMEA with periodic regional meetups