Senior Pre-Sales Solutions Engineer

Summary

Join Deepgram's expanding APAC team as a Pre-sales Solutions Engineer, focusing on winning complex technical evaluations, designing solution paths, and driving adoption for strategic accounts. Partner long-term with Account Executives across the customer lifecycle, from discovery and POC to production launch and expansion. This role blends elements of Solutions Engineering, Architecture, Consulting, and Senior Technical Support, bridging sales and engineering to help customers achieve measurable outcomes. You will lead technical discovery, design and execute POCs, build prototypes and demos, advise on architecture, handle security and compliance, triage issues, create reusable assets, and collaborate with various teams. The position requires strong technical skills, experience with cloud platforms, and excellent communication abilities. Based in an APAC time zone, the role involves approximately 10-20% travel.

Requirements

• Based in an APAC time zone with strong overlap to customer business hours across East Asia, Southeast Asia, and ANZ
• Excellent written and spoken English
• Familiarity with procurement, InfoSec, and data privacy expectations across APAC
• Ability to travel within the region for key customer milestones
• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust
• Hands-on experience with modern cloud platforms
• Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design
• Proven track record leading POCs for enterprise customers and earning the technical win
• Clear written and verbal communication across both technical and executive audiences

Responsibilities

• Lead technical discovery for strategic opportunities
• Map business goals to measurable technical success criteria and an evaluation plan
• Design, scope, and execute POCs that prove value
• Define datasets, metrics, and timelines that land a clear technical win
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs
• Advise on architecture for accuracy, latency, scalability, and cost
• Cover cloud, self-hosted, hybrid, and data residency needs
• Run security and compliance threads common in APAC
• Prepare crisp responses for Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act
• Triage and debug issues during evaluations
• Collaborate with Product, Engineering, and Support to unblock customers quickly
• Create reusable assets that scale
• Turn repeated requests into working samples, reference architectures, runbooks, and field guides
• Partner with Solutions Architects and Support for seamless continuity after initial wins
• Stay involved through expansion phases when needed
• Enable the field
• Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases

Preferred Qualifications

• Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs
• Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations
• Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability
• Strong understanding of authentication, authorization, and data residency topics that appear in APAC enterprise reviews
• Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi

Benefits

• Remote across APAC with periodic regional meetups
• Close partnership with AEs, SAs, Product, and Engineering to support continuous coverage across APAC, EMEA, and the Americas
• Shared playbooks, defined escalation paths, and measurable SLAs