Vascular Clinical Specialist

Summary

The Clinical Specialist provides support to regional sales teams in market development, procedural coverage, troubleshooting, education, training, customer service, and follow-up. The role requires a Bachelor's degree, additional training and certification, 3+ years’ experience, and strong clinical, technical, and organizational skills.

Requirements

• Requires Bachelor’s degree in communications, neuroscience, biology or related discipline, plus additional training and certification in radiology, neuro-interventional technology, or related field with 3+ years’ experience in a hospital setting or in a medical device company
• Sales or marketing background desired
• Strong clinical, technical, and organizational skills
• Ability to function in a busy, demanding, and competitive environment
• Strong oral, verbal, written, and interpersonal communication skills
• High degree of accuracy and attention to detail
• Proficiency with MS Word, Excel, and PowerPoint
• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously

Responsibilities

• Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers
• Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives
• Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales
• Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals
• Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations
• Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry
• Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others
• Assist in training new employees, including Territory Managers and Clinical Specialists
• Participate in the development of Continuing Education Programs
• Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products
• Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems
• Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing
• Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers
• Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels
• Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends
• Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures

Benefits

• Annual Base Salary Range for New Hires: $70,000 - $115,000 / year
• We offer a competitive compensation package plus a benefits and sales incentive program