Vehicle Associate

Summary

Join Bird's mission to bring environmentally friendly transportation to everyone by working as a Vehicle Associate. This role involves owning the development and execution of partner repair training, creating content, hosting training sessions, and serving as an expert on devices and products.

Requirements

• Bachelor's degree
• 3+ years operations experience in a manufacturing or warehouse environment
• 2+ years leading a team
• Ability to drive a team towards goals and KPIs
• Problem solver DNA; ability to identify areas of improvement within processes and help execute those changes
• Strong logical thinking, verbal, and quantitative reasoning, along with the ability to zoom out and see patterns
• Willingness to get your hands dirty and lead by example
• Willingness to travel: 40%

Responsibilities

• Work closely with other members of the Bird team to drive the vision and execution of world class operations within your cities
• Create and present information through coaching sessions and one-on-one conversations in-person and remotely with Fleet Managers focused on troubleshooting problems and answering questions related to the product, vehicles, repairs, and spare parts
• Become a subject matter expert on our vehicles, internal tools, processes, applications, and metrics
• Build relationships with and provide coaching to our Fleet Managers to optimize their performance. Look around corners to ensure the long-term success of their and Bird's businesses, as well as the success of all of our cities and customers
• Measure the impact and efficiency of existing processes within Operations while identifying new ways to create value for the business. Scale best practices that are incubated from test to global implementation
• Responsible for damage backlog and tracking key repair and damage metrics across your region
• Communicate with key stakeholders across the entire organization
• Ability to execute projects of varying urgency and scope with high degree of autonomy
• Drive a culture of safety, collaboration, and productivity

Benefits

• Generous employer-paid healthcare package
• Pre-tax spending accounts
• Mental health resources
• Work from home stipend