Vendor Relations Manager

Summary

Join USPack, a leading logistics provider, as a Vendor Relations Manager. You will build and maintain strong vendor partnerships, driving strategic initiatives and optimizing vendor performance. This role requires strong negotiation and communication skills, along with experience in vendor contract management. A Bachelor's degree and 3+ years of experience are preferred. USPack offers a comprehensive benefits package including 401(k), health insurance, disability/life insurance, and paid time off for full-time employees. The position involves up to 50% travel. USPack fosters a collaborative and inclusive work environment where employees are valued and empowered to grow.

Requirements

• Strong negotiation and conflict resolution skills
• Proven ability to develop and maintain strong vendor relationships
• Excellent communication and interpersonal abilities
• Proven track record in managing vendor contracts and agreements
• Knowledge of industry trends and market conditions
• Ability to analyze and interpret vendor performance data
• Proficiency in vendor management software and Microsoft Office Suite
• Strong organizational and project management skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Ability to travel up to 50% required for vendor site visits and meetings
• Minimum of 3 years of experience in vendor management or a similar role
• Experience in budget management and cost control

Responsibilities

• Develop and maintain strong relationships with vendors to ensure consistent quality and service delivery
• Monitor vendor performance through regular evaluations and assessments, ensuring compliance with contractual obligations
• Proactively monitor, analyze and manage KPI’s for customers in assigned vertical
• Conduct frequent telephonic and face-to-face meetings with high volume customers to ensure customer expectations are met
• Identify potential new vendors and assess their capabilities, reliability, and compatibility with company standards
• Collaborate with internal departments to understand their needs and align vendor services accordingly
• Resolve any disputes or issues with vendors, acting as the primary point of contact for problem resolution
• Analyze market trends and vendor offerings to make informed recommendations for vendor selection and management
• Develop and implement vendor management policies and procedures to streamline operations and improve efficiency
• Maintain detailed records of vendor interactions, contracts, and performance metrics for reporting and analysis
• Evaluate opportunities for cost savings and process improvements through better vendor management
• Ensure all vendor activities comply with company policies, industry regulations, and ethical standards
• Coordinate with legal and finance teams to manage vendor contracts and ensure timely payments and renewals

Preferred Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field
• Available to work extra hours, weekends, and holidays

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Time