Tech Support Video Intern

Summary

Join Bosch Service Solutions as a Technical Support Specialist and provide solution-driven technical support to customers and employees. You will troubleshoot technical issues, resolve software and hardware problems, and guide users through application navigation. Responsibilities include identifying and resolving customer problems via phone and email, logging customer queries, consulting with SMEs on complex issues, and providing remote support. You will also collect log files and forward non-post-sales issues to the appropriate department. The ideal candidate possesses a high school diploma or technical degree in networking or computer maintenance, strong communication skills, and the ability to work collaboratively. Additional knowledge in networking and Windows Server environments is a plus.

Requirements

• Minimum High school/Technical degree diploma in Networking or Computer maintenance
• Assertive communication and empathy. Excellent oral and written communication skills
• Multi-tasking
• Ability to work collaboratively in a team environment
• English level B2+/C1

Responsibilities

• Working with customers/employees to identify problems and advising on the solution over the phone and emails
• Logging and keeping records of customer/employee queries
• Customer Request, failure or complaint Log in (via all communication channel)
• In case of complex cases, consult with SME when needed
• Give answers to customer issues
• Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry
• Solve or forward configuration and application questions
• Collect log files & configuration files & data bases when instructed
• Forward non post sales Tech Support issue to related department
• Perform other functions related to the position

Preferred Qualifications

• Studies/knowledge in networking, Windows Server environment is a plus
• Tech Enthusiast